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Frequently Asked Questions

Merchandise

What is FILED?

Where is FILED located?

Do you accept resellers?

What materials do you use?

Where are your merchandise made?

How do you clean your leatherette merchandise?

Online Shop

How do I order online?

Do you accept International orders?

I sent my order form but I haven't received any reply.

How do I change or remove items from my shopping cart?

Can I combine two orders to save on shipping?

Where can I locate my order ID?

I made a mistake with my customer information, can I still edit it?

I changed my mind, I want to add more items to my order.

Delivery

How can I compute for my shipping fee?

Which courier do you use?

Can I get a tracking number for my package?

Can I request to use a different courier?

How many days will delivery take?

What time and/or day will my order be delivered?

If I chose Pick-up as my delivery method, how will i know when to pick-up my order/s?

Payment

What are the available payment methods?

How will I know if you received my payment?

Do you accept debit cards?

I don't have a credit card, can I still purchase your products online?

Do you accept COD?

What if I was not able to pay the exact amount or the amount exceeded?

Customization

Do you customize for organizations and companies?

Do you customize your products for individuals?

Returns & Services

Online Returns

Can I still exchange items because I changed my mind?

What do I do if I received incorrect items?

What do I do if I received my order with damage/defect?

Do you have a service warranty?

Retail Partner Returns

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