What is FILED?

       Filed is a creative design and marketing company that offers unique, functional, high-quality school and office merchandise for organization and self-expression.

Where is FILED located?

       The Filed Headquarters is located at 111 Congressional Ave, Brgy. Bahay Toro, Project 8, Quezon City, Philippines, 1106.You can check out our exact location here.

Office Hours

       Our office hours is from Monday to Friday, 9 AM to 5 PM. We may not get back to you right away on weekends, however, we will definitely answer your inquiries or               concerns on the next working  day.

Do you have a retail store?

      Yes we do! Check this out and see which store is the most accessible to you

Do you accept resellers?

       Yes, we do. Just send us an email at shop@filed.com.ph so that we can send you our rates.

What materials do you use for your products?

       We use different types of leatherette materials, but the most popular is the semi-aniline, which is used for all of our folders. For our bags and cases, we use durable               and water-resistant nylon.

Where are your products made?

       All of our products are 100% made in the Philippines.

How can I clean my leatherette FILED product?

       You may try using a damp cloth first. If this doesn’t work, you can try using a multi-purpose cleaning cream (the brand “MC” works for us) and just rub lightly on your             folder with a cloth. Another way to clean it is with dishwashing liquid.(Source: http://bit.ly/2pcWsxM) Make sure to always test on a small surface area first.

Do you customize products for organizations and companies?

   order processing

How do I order online?

      Having trouble placing your order? Check out our how-to-orderpage. 

How long is the order processing?

       In order to make sure that your orders are in good quality condition, we allow 1-2 business days to have them processed and prepared. But don't worry because once         it has been forwarded to the courier, the tracking number will be sent in your email.

Do you accept international orders?

       Yes, we do. Payments are accepted thru Paypal, and we use 2GO for shipping. You may get in touch with us at shop@filed.com.ph for any other concerns.

Duties and taxes for international orders

       The duties and taxes vary in every country and although we may not advise you ahead of time for we cannot anticipate this, we suggest you visit or contact your local           custom offices to settle.

I placed my order but I haven't received an order confirmation

       There are  2 possible reasons: 

       1. Not able to check out:  Were you able to checkout your order? After adding to your cart, please remember to click the Checkout button on your shopping cart at the         upper right corner of your screen to make sure we get your order. Your order will not reach us if you do not checkout. 

       2. Spam: Please check your spam folder just in case our e-mail has been marked as spam. 

       If you haven't received an email from us, may we suggest you just create a new order.

How do I change or remove items from my shopping cart?

       Go to your shopping cart by clicking it on the upper right hand corner of your screen. You should see a summary of the items inside your cart. Change the quantity and         remove items as needed.

Can I combine two orders to save on shipping?

       Yes, however you will have to place a new order containing all of your orders. Then, send us an email at shop@filed.com.ph to cancel your first two orders. 

Where can I locate my order ID?

        Your order ID is located at the topmost part of the screen after your successful transaction. Your order ID is a 4-digit code followed by the word "FILED". Here is a                sample order ID for your reference.

I made a mistake with my customer information, can I still edit it?

      If you created an account on our online shop, just click your account at the upper right hand of your screen. For customers who placed an order without an account,           kindly send us an email at shop@filed.com.ph.

I changed my mind, I want to add more items to my order.

       We're sorry but we cannot add or remove items in your order, however we do suggest you just place a new order with the correct items and shipping details. 


How can I compute for my shipping fee?

       After you have added merchandise to your cart, go to your shopping cart by clicking it on the upper right hand corner of your screen. Once it opens, click "Checkout,"         then you should see the full contents of your shopping cart. You should able to see your shipping fee.

Which courier do you use?

       2GO is our partner courier, both for local and international orders.

Can I get a tracking number for my package?

       Once 2GO courier has already picked up your order from the Filed head office, you should received an email notifying you about the pickup and instructions on how to         get your tracking number. To get the latest updates about the delivery of your order, you may coordinate with 2GO courier through phone +632-779-9222 or                         through email customerservice@2go.com.ph.

Can I request for a different courier?

       As of the moment, the courier we can accommodate you with is LBC. However, an additional payment will be charge to you once you have decided to change the               courier. You may email us at shop@filed.com.ph to make this request.

How many days will delivery take?

      Here are the delivery days to different areas: 

      Metro Manila - 2-4 business days 
      Provincial Areas - 3-5 business days 
      International orders - 5-15 business days depending on the location

What time/day will my order be delivered?

       Our partner courier may not give a definite day or time of the delivery. However, they guarantee that once your package has been forwarded to them, you package will         be delivered in 2-3 business days for Metro Manila areas and 3-5 business days to provincial areas.

If I chose pick-up as my delivery method, how will I know when to pick-up my orders?

       An email will be sent to you as a go-signal that your package is ready for pick-up in our headquarters.

Out-of-servicable areas and other address concerns

        For Out-of-serviceable areas or areas (mostly provincial areas) that 2GO Express may not cater, below are some options for you to still receive your package: 

       1. Choose an authorized 2GO branch for pick-up by inquiring at 2GO Hotline 779-92-22.

       2. We may have your package delivered via LBC instead but additional charges may apply.

Return-to-sender package

      May we suggest that once you have received your tracking number, you follow-up your package to 2GO Hotline 779-92-22 or email them at                                                 customerservice@2go.com.ph to know the status of  your package. 2GO will have three (3) attempts to redeliver before it get tagged as Return-to-sender. Here are               some of the reason for the return in our headquarters: 

      1. Bad address 

      2. Consignee is not around 

      3. Area si critical. 

      But don't worry because we are here to help you when this occur. For Bad Address concern, kindly provide us your landmarks and another authorized person to claim          your package. Changing of address is allowed, however you will have to shoulder the new shipping cost for this is a new transaction.When the consignee is not                  around,  you may provide us a new authorized person to claim the package that is available when the courier delivers the package. Lastly for critical area concerns, we        may have it shipped via LBC however additional costs may apply.


What are the available payment methods?

       We have two available payment methods:

       1. Paypal or Credit Card

        If you chose Paypal or Credit Card as your mode of payment, your payment will be automatically confirmed. Your order will be immediately prepared for delivery.

       2. Dragonpay

       If you choose Dragonpay, you can settle your payment through these payment channels:

       - Online Banking: BDO, BPI, Chinabank, Landbank, Metrobank, RCBC, Unionbank and UCPB. 

       - Bank Deposit and ATM: BDO, BPI, Chinabank, EastWest, Landbank, Metrobank, PNB, RCBC, Security Bank, Unionbank and UCPB

       - Over-the-counter payments: Bayad Center, Cebuana Lhuiller Perapal, EcPay ( pawnshops, payment centers), LBC/Bayad Center, M.Lhuillier, Robinsons Dept. Store,           RuralNet Banks and Coops and SM Dept/Supermarket/Savemore counter       

How will I know if you received my payment?

       1. For Paypal and Credit CardYou should receive an email informing you that "your payment has been verified and confirmed." 

       2. For DragonpayAn email from Dragonpay will be sent to you once you have sent your proof of payment to Dragonpay. If you did not receive any email, we suggest             you may contact Dragonpay customer service (02)655-6820

Do you accept debit cards?

       Yes, Paypal accepts debit cards. They also accept all major credit cards from Visa, Mastercard, American Express and Discover.

I do not have a credit card, can I still purchase your products online?

       Yes you can. We also accept bank deposit, online transfer and other over-the-counter payments just choose DRAGONPAY as your mode of payment.

Do you accept COD?

      We're sorry but we do not have COD as mode of payment, but you're welcome to visit our HQ. Otherwise, please choose from our available mode of payments, Paypal        or bank deposit via Dragonpay.

What if I paid the wrong amount?

      If you paid with an excess amount, kindly email us your concern with the proof of payment attached at shop@filed.com.ph.After investigation has been done and the            request for refund has been approved. We will then ask you to email usyou bank account details, preferably BPI or BDO account, for us to deposit the excess                      amount. A proof of payment will be sent in youremail address  confirming that the transaction has been done.If you weren't able to pay the exact amount, we                      suggest you contact DragonPay customer serviceat Landline: (02)655-6820  https://www.dragonpay.ph/about or you may visit DragonPay's FAQs

   returns & services

Online returns

       This guideline applies to all purchases made through the Filed Online Shop. 
       If you are not 100% satisfied with your purchase, you can return your order for exchange. You should inform us of the intent to exchange within 7 days from the receipt         of your item. Items for exchange are subject to availability, and items deemed as “freebies” are not valid for exchange. 

       We reserve the right to assess the condition of the returned goods prior to offering a repair or exchange. This may result in a repair or exchange not being approved.             Please note that goods for return should still be unused and in their original packaging.

Can I still exchange items because I changed my mind?

       If you wish to return an item because you have changed your mind about your purchase, you can exchange the item bought for another item. Item should still be                   unused and in its original  packaging, and the intent to exchange should be made within 7 days of the receipt of the item. Shipping fees and payment processing                   charges will not be refunded, and you will need to shoulder all other shipping costs to be incurred. You can either: 

       Visit the FILED Head Office at Quezon City to have your item exchanged.  You can also have the item/s shipped by courier. You will cover both the shipping of the                 returned item and the new item.

What do I do if I received the wrong items? 

        Kindly send a picture of the item delivered, together with your full name and order number, to shop@filed.com.ph. You will be given a go-signal to visit the Filed Head            Office at Quezon City to have your item exchanged. But if you are unable to visit our office, we will send the correct item to you as soon as we can. 

        We will also collect the incorrect item from you and shoulder all shipping costs. Item should still be unused and in its original packaging, and we should be informed of          the mistake within 7 days of the receipt of the item.

What do I do if I received a defect or damaged product?

       Kindly send a picture of the item delivered, together with your full name and order number, to shop@filed.com.ph. You will be given a go-signal to visit the Filed Head             Office at Quezon City to have your item exchanged. But if you are unable to visit our office, we will send a replacement item to you as soon as we can.

       We will also collect the damaged item and shoulder all shipping  costs. Item should still be unused and in its original packaging, and we should be informed of the                 damage within 7 days of the  receipt of the item.

Do you have a service warranty?

       We give a 1 year service warranty for all products purchased from the Filed Online Shop, retail partners and resellers, provided that you have proof of purchase (official           receipt or sales invoice). Please e-mail the details of what you want to repair, a picture of the defect (if applicable), when and where you bought your product, together           with your full name and contact number to  shop@filed.com.ph to get an initial assessment of your defective/damaged product.Upon approval, you may drop off the           item at the Filed Head Office or ship it via courier. Please note that customers will cover all shipping expenses. Repair period will take a maximum of 30 days, and you           will be informed when you can pick up your item.

What do I do if the item I bought in Fully Booked/Powerbooks/etc is a defect/damaged product?

       Filed products purchased from our retail partners are bound to the returns policy of the retail partner where the item was bought. The Filed service warranty, however,           covers all Filed products regardless if purchased including those purchased from our retail partners or resellers.