Frequently Asked Questions

 1. Until when is the pre-order?

Pre-order starts on October 11, 2019 until October 25, 2019

 2. When will I receive my order?

PAID orders from October 11, 2019 until October 28, 2019 will be dispatched starting November 6 until November 8, 2019.

3. Can I pre-order the planner in Lazada?

As of the moment, the Filed 2020 planners are available for pre-order only at our online store www.filedasia.com & Fullybooked BGC.

4. Can I order in your headquarters?

As of the moment, the Filed 2020 planners are available for pre-order only at our online store www.filedasia.com & Fullybooked BGC.

5. Can I pick-up my order from your headquarters?

We’re sorry but as of this time, the pick-up option from our headquarters is unavailable. All orders will be processed for shipment.

6. Do you offer Cash on Delivery (COD)?

As of the moment, the Filed 2020 planners are available for pre-order only at our online store www.filedasia.com & Fullybooked BGC.

7. How can I track my order?

Once your order has been dispatched thru courier, the tracking number will be sent to your email.

8. Can I include Filed non-planner products in my order?

No, but you may order Filed non-planner products from the Filed Lazada Flagship store https://bit.ly/2OAuzNT

9. Can I change my customization name?

If you haven’t settled your payment, you may still change the customization name by placing a new order and indicating your revised customization name. If you have already settled your payment, you cannot make any more changes in your customization name.

10. Can I add more letters to my customization name?

We can only accommodate a maximum of 6 letters for both the 2020 Scribble and 2020 Doodle planner.

11. Can I add numbers/special characters/emoji in my customization name?

We can only accommodate LETTERS for the customization.