2020 planner collection

planner details

Frequently Asked Questions

 1. Until when is the pre-order?

Pre-order starts on October 11, 2019 until October 25, 2019

 2. When will I receive my order?

PAID orders from October 11, 2019 until October 28, 2019 will be dispatched starting November 6 until November 8, 2019.

3. Can I pre-order the planner in Lazada?

As of the moment, the Filed 2020 planners are available for pre-order only at our online store www.filedasia.com & Fullybooked BGC.

4. Can I order in your headquarters?

As of the moment, the Filed 2020 planners are available for pre-order only at our online store www.filedasia.com & Fullybooked BGC.

5. Can I pick-up my order from your headquarters?

We’re sorry but as of this time, the pick-up option from our headquarters is unavailable. All orders will be processed for shipment.

6. Do you offer Cash on Delivery (COD)?

As of this time, Cash-on-Delivery is unavailable for pre-ordered planners.

7. How can I track my order?

Once your order has been dispatched thru courier, the tracking number will be sent to your email.

8. Can I include Filed non-planner products in my order?

No, but you may order Filed non-planner products from the Filed Lazada Flagship store https://bit.ly/2OAuzNT

9. Can I change my customization name?

If you haven’t settled your payment, you may still change the customization name by placing a new order and indicating your revised customization name. If you have already settled your payment, you cannot make any more changes in your customization name.

10. Can I add more letters to my customization name?

We can only accommodate a maximum of 6 letters for both the 2020 Scribble and 2020 Doodle planner.

11. Can I add numbers/special characters/emoji in my customization name?

We can only accommodate LETTERS for the customization.