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VI. Returns & Services

ONLINE RETURNS

This guidelines applies to all purchases made through the Filed Online Shop.

If you are not 100% satisfied with your purchase, you can return your order for exchange. You should inform us of the intent to exchange within 7 days from the receipt of your item. Items for exchange are subject to availability, and items deemed as “freebies” are not valid for exchange.

We reserve the right to assess the condition of the returned goods prior to offering a repair or exchange. This may result in a repair or exchange not being approved. Please note that goods for return should still be unused and in their original packaging.

Can I still exchange items because I changed my mind?

If you wish to return an item because you have changed your mind about your purchase, you can exchange the item bought for another item. Item should still be unused and in its original packaging, and the intent to exchange should be made within 7 days of the receipt of the item. Shipping fees and payment processing charges will not be refunded, and you will need to shoulder all other shipping costs to be incurred. You can either:

Visit the FILED Head Office at Quezon City to have your item exchanged. You can also have the item/s shipped by courier. You will cover both the shipping of the returned item and the new item.

What do I do if I received incorrect items?

Kindly send a picture of the item delivered, together with your full name and order number, to shop@filed.com.ph. You will be given a go-signal to visit the Filed Head Office at Quezon City to have your item exchanged. But if you are unable to visit our office, we will send the correct item to you as soon as we can.

We will also collect the incorrect item from you and shoulder all shipping costs. Item should still be unused and in its original packaging, and we should be informed of the mistake within 7 days of the receipt of the item. 

What do I do if I received my order with damage/defect?

Kindly send a picture of the item delivered, together with your full name and order number, to shop@filed.com.ph. You will be given a go-signal to visit the Filed Head Office at Quezon City to have your item exchanged. But if you are unable to visit our office, we will send a replacement item to you as soon as we can.

We will also collect the damaged item and shoulder all shipping costs. Item should still be unused and in its original packaging, and we should be informed of the damage within 7 days of the receipt of the item. 

Do you have a service warranty?

We give a 1 year service warranty for all products purchased from the Filed Online Shop, retail partners and resellers, provided that you have proof of purchase (official receipt or sales invoice). Please e-mail the details of what you want to repair, a picture of the defect (if applicable), when and where you bought your product, together with your full name and contact number to shop@filed.com.ph to get an initial assessment of your defective/damaged product.

Upon approval, you may drop off the item at the Filed Head Office or ship it via courier. Please note that customers will cover all shipping expenses. Repair period will take a maximum of 30 days, and you will be informed when you can pick up your item.

RETAIL PARTNER RETURNS

Filed products purchased from our retail partners are bound to the returns policy of the retail partner where the item was bought. The Filed service warranty, however, covers all Filed products regardless if purchased including those purchased from our retail partners or resellers.
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